Planet-N Blog

Call centres in 2050

2006-07-14T23:21:00.000-07:00

I realy enjoyed this and would like to share with others.
Please read the following, as an Indian, you will really enojoy this.

Imagine....

It is 2050 and call centres are opening all
over the West, as the new economic power India
out-sources work to the countries where many jobs
originated. Millions of Americans, still struggling to
adapt to a global economy, are willing to accept jobs
that pay them in a new currency sweeping much of the
world: Rupees. Some of them, eager to land one of the
customer service jobs from India, are attending
special training sessions in New York City, led by
language specialist Dave Ramsey, who goes by a simpler
name for his Indian clients: Devendra Ramaswaminathan.

On this warm afternoon, the professor is teaching
three ambitious students how to communicate with
Indian customers.

Professor: "Okay, Gary, Randy and Jane, first we need
to give you Indian names. Gary, from now on, you'll be
known to your customers as Gaurav. Randy, you'll be
Ranjit. And Jane, you'll be Jagadamba. Now imagine you
just received a call from Delhi. What do you say?"

Gary: "Name-as-tea ?"

Professor: "I think you mean 'Namaste.' Very good. But
what do you say after that?"

Gary: "How can I help you?"

Professor: "You're on the right track. Anyone else?"

Jane: "How can I be helping you?"

Professor: "Good try! You're using the correct tense,
but it's not quite right. Anyone else?"

Randy: "How I can be helping you ?"

Professor: "Wonderful! Word order is very important.
Okay, let's try some small talk. Give me a comment
that would help you make a connection with your Indian
customers."

Randy: "It's really hot, isn't it?"

Professor: "The heat is always a good topic, but you
haven't phrased it correctly. Try again."

Randy: "It's deadly hot, isn't it?"

Professor: "That's better. But your tag question can
be greatly improved."

Randy: "It's deadly hot, no?"

Professor: "Wonderful! You can put 'no?' at the end of
almost any statement. You are understanding me, no?"

Jane: "Yes, we are understanding you, no?"

Professor (smiles): "We may need to review this later.
But let's move on to other things. Have you ever heard
Indians use the word 'yaar'?"

Randy: "Yes, my Indian friends use it all the time.
Just last night, one of them said to me, 'Randy, give
me yaar password. I am needing it to fix yaar
computer."

Professor (laughs): "That's a different 'yaar,' yaar.
The 'yaar' that I'm talking about means friend or
buddy. You can use it if you've developed a rapport
with a customer. For example, you can say, 'Come on,
yaar. I am offering you the best deal.' Do you
understand, Jagadamba?"

Jane: "Yaar, I do."

Professor (smiles): "Okay, let's talk about accents.
If your client says 'I yam wery vorried about vat I
bought for my vife,' how would you respond?"

Randy: "Please don't be vorrying, yaar. She vill be
wery happy and vill give you a vild time tonight."

Professor: "Vunderful! I mean, wonderful. You have a
bright future, Ranjit. And so do you, Jagadamba. But
Gaurav, you haven't said anything in a while. Do you
have any questions about what we've just learned?"

Gary: "Yes, Professor, I do have one question:
Wouldn't it be simpler to learn Hindi?"

Zivah (My first project)

2006-07-01T02:01:00.000-07:00

Zivah Interactive Logger Suite.

My first major project, after got confirmed at bk SYSTEMS P. Ltd., Chennai. We can see the details about that project from www.zivah.com website.

I have played a roll of developer in this.

* Cutting edge technology

Zivah has been designed keeping the current requirements of global enterprises which necessitates closer collaboration between the enterprise and its partners including its customers. Zivah - the next generation Web based Quality Monitoring and Multimedia Interaction Logger suite” is an enabler in achieving this collaborated working of enterprises. Zivah effectively achieves this objective by fully harnessing the current technologies like Internet, web, and VoIP in its native form. This has become possible as these technologies have become reliable, cost-effective and has been widely implemented by many of the global enterprises.

* Browser based connectivity

Zivah is browser driven and can be accessed from anywhere and at anytime subject to the availability of the connectivity. Zivah has an integrated messenger for secure communication between the users of the product. The access to the messenger is controlled and logged. Zivah provides configurable and context sensitive ticker service for display of running messages to the users.

My Own Website

2006-05-22T23:02:00.000-07:00

Yesterday, I had created a website for my own, to share about myself to the world, in the way that the world is doing now a days. In that website, I had given a link called BLOG, to get the users to a page, where my thoughts are there in written format.

I have thought that before creating a page for blogging, I should get a clear picture about it, then only the outcome of the creation will be ok for blogging. The important thing is that, I can't post any dynamic webpages on the net where I have hosted my personal website. The link for that is www.geocities.com/nahalingam/index.html.

When I have searched about the term Blog, I came across this website maintaining by Google especially for blogging. I thought that this could be the right place where I can blog, because the storage problem will not come, and the way of blogging will be easy and good for me. So I had planned to maintain my Blogs here and give link for this in my website to get the users to here to read my blogs. I thought that this will be wisher decision.

Here after I will transform my thoughts as words and share with others, and I will document interesting moments in my life.